255ok Privacy Policy: How We Handle Your Information
255ok is committed to being clear about the data we collect, how we use it and what controls you hold over your own account record. This policy covers every point where your information touches our platform — from account creation through to transaction history and support contact — so you always know where your data sits and who can access it. Access to this platform depends on your local law and eligible regions.
Account data transparency
bKash & Upay transaction records
Support contact routes published
Your right to review and correct
POLICY POSTURE
What This Policy Covers and How We Apply It
We collect the information you provide when you open an account — your contact details, device identifiers and the transaction records generated when you use payment methods such as bKash, Upay or Bank Transfer. That data is held on our platform systems and is used only to operate your account, process your payment requests and respond to support queries you raise with us. We do not sell your personal information to third parties, and we do not share it with advertising networks outside the scope of operating this service. Cookies and similar tracking tools are used to keep your session active and to remember your preferences across visits — you can adjust browser-level cookie settings at any time, though doing so may affect how parts of the site load. Retention periods depend on the nature of the data: account registration details are kept for as long as your account remains active; transaction records linked to bKash, Upay or Bank Transfer payments are retained in line with applicable record-keeping requirements. We review this policy when our data practices change, and the current version is always the one shown here. Your continued use of the platform after a policy update means you have read the revised terms. If access to this platform is restricted under your local law, the data provisions in this policy still apply to any account data we hold for you.
bKash Records
Transaction data from bKash payments is stored against your account and visible in your transaction history tab. We do not pass bKash reference numbers to third-party marketing systems.
Upay Records
Upay transfer records are logged on our side for verification and support purposes. You can request a summary of these records through the account support route at any time.
Bank Transfer Logs
Bank Transfer submissions create a reference entry in your account wallet history. These entries are retained as part of our standard transaction record-keeping practice.
SCOPE BOUNDARIES
Where This Policy Applies Across the Platform
Not every part of what you encounter on this platform falls under the same data rules. Understanding the boundaries helps you know which controls apply to which part of your experience — and where third-party services carry their own policies that we do not govern. Below is a clear outline of the four areas this policy touches and where its reach stops.
Account Access
All data gathered during login, account creation and session management falls within this policy. This includes the credentials you submit and the device identifiers recorded when you open the platform on mobile or desktop.
Transactions
Payment records generated through bKash, Upay and Bank Transfer are covered here. We log reference data and amounts on our side; the payment provider's own terms govern the data held within their network.
Site Content
Game session data — such as round history and wallet balance changes — is recorded within our platform systems and covered by this policy. Game content is supplied by studios; that content itself does not carry separate personal data collection.
Third-Party Services
Links or embedded tools from outside our platform — including external payment gateways beyond our direct integration — operate under their own privacy terms. We are not responsible for data practices on those external services.
YOUR ACCOUNT CONTROLS
Practical Steps You Can Take Under This Policy
Several concrete actions are available to you as part of how we run this policy. You are not required to make a formal legal request to carry out most of them — the account area and support route handle the majority of data-related requests directly. Start by opening your account dashboard, where your registered contact details, wallet history and transaction reference log are visible. If any detail is incorrect — a name spelling, a contact address or a linked payment reference — you can raise a correction request through the support channel listed on the platform. For a copy of the data held against your account, contact us using the details in the Support section below; we will confirm what records exist and how they are structured. If you want to close your account and request deletion of personal data, that process begins through the same support route. We handle each request in the order it is received. Eligibility for data actions may depend on applicable local law and the region from which you are accessing the platform.
Review Your Records
Open the transaction history tab in your account to see payment references, wallet changes and session logs. These records are current and update as activity occurs on your account.
Correct Account Details
Contact support with the specific field you want corrected and the accurate replacement detail. We verify the request against the account before making any change to your registered information.
Raise a Data Question
Any question about what data we hold, how long we keep it or how it is used can be submitted through the support contact route. We respond to data queries through the same channel you used to send the request.
Request Account Closure
If you want to close your account and ask for personal data removal, initiate this through the support route. We confirm the steps involved and the retention obligations that apply before processing the closure.
CONTACT ROUTES
How to Reach Us About This Policy
The routes below are the published channels for privacy-related queries. Use the one that suits how you prefer to communicate — each goes to the same team handling data and account matters. We do not list hours or response guarantees we cannot stand behind; check each channel for any notice posted at the time you contact us. Access and response timelines may vary depending on your location and local conditions.
Live Chat
Open the chat widget from any page while you are signed into your account. State that your query relates to privacy or data, and the agent will route it to the right handling team.
Email Support
Send your data or policy question to the support email address shown in the platform's contact section. Include your account reference so we can locate your record without delay.
Account Help Centre
The Help Centre within your signed-in account area carries answers to common data questions, including how to access your transaction history and how to submit a correction request.
DATA HANDLING STANDARDS
How We Manage Data Across Your Account Lifecycle
Our approach to data handling is built around the principle that your information should be accessible to you, protected from misuse and retained only as long as it needs to be. Cookies on the platform are session-functional — they keep you signed in and preserve your in-session preferences. They are not used to build an advertising profile or share browsing data with external marketing networks. Account security relies on the credentials you set at registration; we do not store payment PINs or wallet passwords on our side. If you suspect unauthorised access, change your password immediately and contact support through the routes listed above. Retention: active account data is held while your account remains open; transaction reference data linked to bKash, Upay or Bank Transfer is retained in line with applicable record-keeping periods. To request changes or raise a concern, use the support contact routes on this page.
Cookie Use
Cookies here are session-functional only — they maintain your login state and remember display preferences. No advertising or cross-site tracking cookies are set without your browser-level consent.
Account Security
We do not store wallet PINs or payment passwords. Your account password is your primary access control; update it from the account settings page if you have any concern about unauthorised access.
Data Retention
Active account records are kept while your account is open. Transaction logs from bKash, Upay and Bank Transfer are retained for the period required by applicable record-keeping obligations, then removed.
Policy Updates
When our data practices change, the updated policy is posted on this page. We do not send individual notices for every revision; check this page periodically to stay current with how your data is handled.
POLICY QUESTIONS ANSWERED
Common Questions About Privacy at 255ok
These questions cover what we hear most often from account holders about data, records and their rights under this policy. If your question is not listed here, contact us through the support routes in the section above.
What personal information does 255ok collect when I open an account?
We collect the contact details you submit at registration, the device identifiers recorded during your session and the transaction references generated when you use bKash, Upay or Bank Transfer. We do not collect payment PINs or wallet passwords on our side.
Can I see the data 255ok holds on my account?
Yes. Your account dashboard shows your registered details, wallet balance history and transaction reference log. For a structured copy of all data held against your account, contact support through live chat or the support email address shown on the platform.
How long are my bKash and Bank Transfer transaction records kept?
Transaction records from bKash, Upay and Bank Transfer are retained for the period required by applicable record-keeping obligations. Once that period passes and your account is closed, those records are removed. Active account records remain on file while your account is open.
Does 255ok share my data with third parties?
We do not sell your personal data or share it with advertising networks. Data is only shared where it is necessary to process a payment request or to comply with an applicable legal requirement. Third-party payment providers handle their own data under their own privacy terms.
How do I request a correction to my account details?
Contact support — through live chat or email — with the specific detail you need corrected and the accurate replacement information. We verify the request against your account record before making any change to your registered data.
What happens to my data if I close my account?
When you request account closure through the support route, we begin the process of removing personal data once any applicable retention period has passed. Transaction records linked to bKash, Upay or Bank Transfer may be kept for the period required by record-keeping obligations before deletion.
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